21 Casino Privacy Policy
21 Casino respects the privacy of every person who visits its website, creates an account, uses its services, or contacts its support team. This Privacy Policy explains how personal information is collected, used, stored, and protected when you interact with 21 Casino.
This policy is intended for customers in the United Kingdom and should be read together with the applicable terms and conditions and responsible gambling information. By using the 21 Casino website or services, you acknowledge the practices described below.
Information We Collect
21 Casino collects information that is necessary to provide a secure, reliable, and personalised gaming service. The information collected may vary depending on how you interact with the website and whether you open or use an account.
- Identity details, such as your name, date of birth, title, and other information used to confirm who you are.
- Contact details, including your email address, telephone number, and postal address.
- Account information, such as your username, password, preferences, account history, and communications with us.
- Financial and transaction details, including deposits, withdrawals, payment method information, and relevant transaction records. Payment card details may be handled by authorised payment providers rather than stored directly by 21 Casino.
- Verification information, including documents or information required to confirm identity, age, address, source of funds, or account ownership.
- Technical information, such as your IP address, browser type, device details, operating system, time zone, and general location derived from technical data.
- Usage information, including pages visited, games accessed, session duration, interactions with features, and errors encountered.
- Information you provide when entering promotions, contacting support, submitting feedback, or participating in surveys.
Some information may be collected automatically through cookies and similar technologies. You may choose not to provide certain information, but this could prevent 21 Casino from opening an account, processing transactions, completing checks, or delivering particular features.
How We Use Information
21 Casino uses personal information for clear and legitimate business purposes connected with operating the website and providing casino services. These purposes may include:
- Creating, administering, and maintaining your account.
- Processing deposits, withdrawals, and other account transactions.
- Confirming your identity, age, eligibility, and account ownership.
- Protecting the website and its users against fraud, money laundering, unauthorised access, collusion, and other misuse.
- Providing customer support and responding to questions, complaints, and requests.
- Managing games, promotions, rewards, and other services you choose to use.
- Monitoring website performance, diagnosing technical problems, and improving functionality.
- Understanding customer preferences and developing a smoother, more relevant user experience.
- Sending service messages, security notices, account alerts, and other essential communications.
- Sending marketing communications where permitted and in accordance with your preferences.
- Keeping appropriate business, financial, security, and compliance records.
- Enforcing our terms, protecting our legal interests, and responding to lawful requests.
Marketing communications will include a practical way to stop receiving further promotional messages. You can also contact 21 Casino to change your communication preferences. Opting out of marketing does not stop important service or security communications.
Cookies and Similar Technologies
Cookies are small text files placed on your device when you visit a website. 21 Casino may use cookies, pixels, local storage, and related technologies to operate the website and understand how it is used.
- Essential technologies help with account login, security, navigation, session management, and core website functions.
- Preference technologies remember choices such as language, display settings, and other selected options.
- Analytics technologies provide information about traffic, performance, and how visitors use the website.
- Marketing technologies may help measure campaigns or present more relevant promotional content, subject to applicable choices and permissions.
Your browser may allow you to block or delete cookies. Disabling essential cookies can affect login, payments, game access, or other parts of the service. Where a cookie preference tool is available, you can use it to review or adjust non-essential settings.
Data Sharing
21 Casino does not treat personal information as public information. It may share relevant data with carefully selected recipients when needed to operate the service, protect customers, or meet legitimate business and compliance needs.
- Payment processors, banks, and financial service providers may receive information needed to complete or verify transactions.
- Identity verification, fraud prevention, security, and risk management providers may process information to support account checks and protect the platform.
- Technology, hosting, customer support, analytics, communications, and maintenance providers may process information on behalf of 21 Casino.
- Professional advisers, insurers, auditors, or corporate service providers may receive information where reasonably required for their work.
- Authorities, courts, regulators, or law enforcement bodies may receive information where disclosure is required or permitted by applicable rules.
- A buyer, investor, or successor organisation may receive relevant information as part of a business transfer, restructuring, or similar transaction.
Service providers are expected to handle personal information responsibly and only for authorised purposes. 21 Casino does not sell customer personal information as a standalone commercial product.
Data Security
21 Casino uses reasonable administrative, technical, and organisational safeguards designed to protect personal information from accidental loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, staff guidance, and provider due diligence.
No website, payment method, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential, using a suitable password, and informing 21 Casino promptly if you suspect that your account has been accessed without permission. Customer support will not normally ask you to disclose your password.
Data Retention
Personal information is kept for as long as reasonably necessary for the purposes described in this policy. The retention period depends on the type of information, the reason it was collected, the nature of the relationship with you, and any ongoing legal, security, dispute, or accounting requirements.
When information is no longer needed, it may be securely deleted, anonymised, or placed beyond routine use. Closing an account does not necessarily result in immediate deletion, because some records may need to be retained to prevent fraud, resolve disputes, maintain financial records, or meet applicable obligations.
Your Rights
Depending on your circumstances and applicable data protection rules, you may have rights relating to the personal information held by 21 Casino. These may include the right to:
- Ask whether personal information about you is being processed.
- Request access to information and receive an explanation of how it is used.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion where there is no continuing reason to retain the information.
- Ask for processing to be restricted in certain situations.
- Object to particular processing, including some direct marketing activity.
- Request a copy of certain information in a structured and commonly used format.
- Withdraw consent where processing is based on consent, without affecting earlier processing.
These rights are not absolute and may be subject to exceptions, verification requirements, or other lawful limitations. 21 Casino may ask for information needed to confirm your identity before handling a request. You may also have the right to raise a concern with the relevant data protection authority in your place of residence.
Third-Party Services
The 21 Casino website may contain links, integrations, games, payment options, or other features supplied by third parties. Those providers may collect and use information under their own privacy notices. This policy does not govern websites or services that 21 Casino does not control.
You should review the privacy information provided by a third party before sharing personal information or using an external service. Third-party content may also use cookies or similar technologies independently of 21 Casino. We encourage you to take reasonable steps to protect your account and device when accessing external websites.
International Transfers
Some companies and service providers supporting 21 Casino may process personal information in countries outside the United Kingdom. Where information is transferred internationally, appropriate steps will be considered to protect it and maintain a level of security suitable for the circumstances.
Depending on the destination and the nature of the transfer, safeguards may include contractual protections, recognised transfer mechanisms, adequacy arrangements, security controls, or other measures available under applicable data protection rules. Further information about relevant safeguards may be requested through the contact details below.
Policy Updates
21 Casino may update this Privacy Policy when its services, technologies, business arrangements, or privacy practices change. The current version will be made available on the website, together with an updated date where appropriate.
We recommend reviewing this page periodically. If a change materially affects how personal information is used, 21 Casino may provide additional notice through the website, by email, or through another suitable communication channel. Continued use of the services after an update may indicate that you have read the revised policy.
Contact Information
If you have a question about this Privacy Policy, want to exercise a privacy right, or need assistance with a personal information request, please contact 21 Casino at support@21casino-uk.online. Please provide enough information for your request to be understood, but do not send your password or unnecessary sensitive information.
21 Casino may need to verify your identity before providing information or making changes to an account. We aim to handle privacy enquiries fairly and within a reasonable timeframe, taking into account the nature and complexity of the request.
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