21 Casino Responsible Gambling
At 21 Casino, gambling should always be viewed as entertainment, not as a way to make money or solve financial difficulties. Casino games are based on chance, and outcomes cannot be predicted or controlled. Spending should remain within an affordable entertainment budget, with no expectation that losses will be recovered.
This Responsible Gambling policy explains the measures and information available to help customers make informed choices. If gambling stops feeling enjoyable or becomes difficult to manage, taking action early is important. Support is available, and asking for help is a responsible decision.
Our Commitment to Responsible Gambling
21 Casino is committed to promoting a safe and informed gaming environment. Responsible gambling means understanding the risks, setting personal boundaries and treating casino play as a leisure activity rather than a source of income.
We provide information and account management features intended to help customers monitor their activity. These measures can support sensible decisions, but they are not a substitute for personal responsibility or professional assistance. Customers should only gamble when they are calm, able to afford the activity and comfortable with the possibility of losing the money they spend.
Our approach includes clear information about gambling risks, tools for managing play and guidance on where to obtain independent support. We also expect customers to use their accounts responsibly and to contact us if they need help applying a restriction or taking a break.
Recognising Problem Gambling
Problem gambling can develop gradually and may affect people in different ways. Warning signs can include spending more time or money gambling than intended, feeling restless when trying to stop, chasing losses, hiding gambling activity or borrowing money to continue playing.
Other signs may include neglecting work, study, relationships or everyday responsibilities, gambling to escape stress or low mood, and repeatedly promising to stop without being able to do so. Feeling distressed, guilty or anxious after gambling may also indicate that additional support would be helpful.
No single sign confirms that a person has a gambling problem. However, any concern should be taken seriously. A useful first step is to stop gambling, review recent activity and speak openly with someone trusted or an independent support organisation.
Self-Assessment and Limits
Regular self-assessment can help customers identify whether gambling remains within safe and affordable boundaries. Consider how often you play, how much you spend, whether gambling affects your mood and whether you are able to stop when planned.
21 Casino encourages customers to set limits before playing and to review them carefully. Available controls and restrictions may include:
- Deposit limits to restrict the amount added to an account over a selected period.
- Loss limits to help control the amount that may be lost within a defined timeframe.
- Reality checks that provide reminders about playing time and activity.
- Cooling-off periods that allow a customer to pause gambling for a chosen short-term period.
- Self-exclusion, which prevents access to gambling for a selected longer period and should be considered when a complete break is needed.
Limits should be set at an amount that is affordable even if it is fully lost. They should not be increased in response to losses, financial pressure or a desire to win back money. If you feel unable to maintain a limit, use a cooling-off period or self-exclusion and seek independent assistance.
Responsible Gaming Tools
The 21 Casino website provides responsible gaming features designed to help customers manage their accounts and make informed choices. These tools should be used before problems arise, rather than only after control has become difficult.
- Deposit limit settings help customers decide how much they can deposit during a selected period.
- Loss management options support awareness of spending and help customers establish a personal loss boundary.
- Reality check reminders display prompts about the length of a gaming session and encourage regular breaks.
- Cooling-off options allow temporary account restrictions for customers who want time away from gambling.
- Self-exclusion enables customers to request a longer-term restriction on access to gambling services.
- Account activity information helps customers review relevant deposits, withdrawals and gaming activity.
- Responsible gambling information explains the risks of gambling and the steps available when additional support is needed.
Some restrictions may take effect immediately, while other account changes may be subject to the applicable process for the particular tool. Customers should check the instructions shown within their account and contact support if they are unsure how to apply a restriction.
Support and Assistance
If gambling becomes difficult to control, stop playing and seek professional help. Speaking to a qualified adviser can provide confidential guidance, practical steps and support tailored to your circumstances. You do not need to wait until gambling has caused serious financial or personal harm.
For questions about responsible gambling features or account restrictions, customers may contact 21 Casino at [email protected]. Our support team can explain the available account controls and provide general information about the steps you can take. We cannot provide medical, psychological or financial advice, so professional assistance should be obtained where appropriate.
The following organisations are independent external support services. They are not partners of 21 Casino and are not operated or managed by 21 Casino:
- GamCare provides information, advice and support for people affected by gambling.
- BeGambleAware offers independent information about gambling risks and sources of help.
- GAMSTOP provides an independent online self-exclusion service for eligible gambling accounts.
The National Gambling Helpline can be reached on 0808 8020 133. It is a free, confidential support service available 24 hours a day for anyone affected by gambling, including family members and friends.
Underage Gambling
Only individuals aged +18 or older may use the 21 Casino website. Underage gambling is prohibited, and age verification checks may be used to confirm that customers meet the minimum age requirement.
Adults must not allow children or other underage individuals to access their account, payment methods or gambling devices. Customers are responsible for keeping login details private and for taking reasonable steps to prevent unauthorised use of their account.
If you believe that an underage person has accessed the website or used an account, stop the activity and contact 21 Casino support promptly. Any relevant information should be provided so that the matter can be reviewed and appropriate action considered.
Parental Controls
Parents and guardians should take steps to prevent children from accessing gambling websites and applications. Keep account credentials, payment details and personal devices secure, and do not leave an active casino session unattended.
Device-level parental controls, family safety settings and reputable website filtering tools may help restrict access to gambling content. These controls should be combined with supervision and an age-appropriate conversation about why gambling is not suitable for children.
Parental controls are not a replacement for secure passwords or responsible account management. If several people use the same device, each adult should log out after playing and ensure that saved payment information cannot be used by others.
Tips for Staying in Control
The following practical habits can help keep gambling within reasonable boundaries:
- Set a spending limit before you begin and treat it as entertainment expenditure.
- Only gamble with money you can afford to lose after essential costs have been paid.
- Set a time limit and take regular breaks away from the screen.
- Never chase losses or increase stakes to try to recover money.
- Do not borrow money, use credit intended for essentials or sell possessions to gamble.
- Avoid gambling when feeling upset, stressed, tired, intoxicated or under emotional pressure.
- Keep gambling separate from household bills, savings and other financial commitments.
- Review your account activity and consider whether your actual play matches your original plan.
- Talk to someone you trust if gambling is becoming a private concern or affecting your relationships.
- Use a cooling-off period or self-exclusion as soon as you feel that a complete break would be helpful.
- Do not view gambling as employment, an investment or a reliable method of earning money.
Changes to This Policy
21 Casino may update this Responsible Gambling policy when our services, account tools or internal procedures change. Any revision will be published on this website with the updated wording and, where appropriate, a revised effective date.
Customers should review this page periodically to remain familiar with the available controls and support information. The most current version published on the website will apply to responsible gambling guidance provided by 21 Casino.
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