21 Casino Terms & Conditions
These Terms and Conditions govern access to and use of the 21 Casino website, services, games, promotions and related features. By creating an account or using any part of the service, you confirm that you have read, understood and agreed to these terms.
Please review these terms carefully before depositing funds or playing. Additional rules may apply to particular games, promotions or payment methods. Where those rules differ from these terms, the specific rules will apply to the relevant activity.
Acceptance of Terms
These Terms and Conditions form a binding agreement between you and 21 Casino. They apply whenever you visit the website, register an account, place a wager, claim an offer or otherwise use the service.
If you do not agree with any part of these terms, you must not use 21 Casino. You are responsible for checking this page regularly, as the current version will apply to your continued use of the service.
Eligibility
21 Casino is available only to individuals aged 18 or over. By using the service, you confirm that you meet the minimum age requirement and that you are legally permitted to access online gambling services from your location.
You must use the service for personal purposes only. Access may be restricted in certain countries, regions or circumstances. You are responsible for ensuring that your use of 21 Casino is lawful where you are located.
Account Registration
You may need to create a personal account before using selected features. Registration information must be accurate, complete and kept up to date. You must not register under a false identity or provide information belonging to another person.
Each customer may hold only one account unless 21 Casino has expressly approved an exception. You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify 21 Casino promptly if you suspect unauthorised access.
Accounts are personal and must not be sold, transferred, rented or made available to another individual. You must not allow anyone under 18 to access your account or use your balance.
Verification
21 Casino may carry out identity, age, address, payment method and security checks at any time. You agree to provide information and documents that are reasonably required for these checks.
Documents must be genuine, current and clearly readable. Until verification is completed, 21 Casino may limit deposits, withdrawals, bonuses or access to particular services. If information cannot be verified, an account may be suspended or closed in accordance with these terms.
Deposits
Deposits must be made using a payment method registered in your name or otherwise authorised for your use. Third-party deposits may be rejected or returned after appropriate checks. You should review the payment options displayed in your account before initiating a transaction.
You must not deposit funds for the purpose of transferring money to another customer. 21 Casino may delay processing where a transaction requires security review. You should deposit only amounts you can afford to lose and set personal limits where those tools are available.
Funds credited to your account are intended for gaming activity and may not be used for unlawful purposes. Any apparent payment error should be reported without delay.
Withdrawals
Withdrawal requests may be subject to account verification, source of funds checks, wagering requirements and confirmation that the relevant payment method belongs to you. 21 Casino may return funds through the original payment method or use another method approved after review.
You are responsible for entering accurate withdrawal details. Processing times can vary depending on the payment provider, requested amount, verification status and applicable security procedures. A withdrawal may be cancelled if it has not yet been processed, subject to the options shown in your account.
Where a balance results from a clear technical or payment error, 21 Casino may correct the balance and review related transactions.
Bonuses
Promotions, bonus funds and free play offers are subject to their own terms, including eligibility conditions, expiry dates, wagering requirements, maximum conversion values and game restrictions. You should read the applicable promotion rules before opting in.
Unless stated otherwise, a customer may receive only one promotional benefit per person, household, address, device, payment method or other relevant connection. 21 Casino may withhold or remove a bonus where it has been claimed or used in breach of the applicable rules.
Promotional activity must not be abused through coordinated play, multiple accounts, automated methods or attempts to exploit an error. 21 Casino may cancel related winnings and restrict future promotional participation where misuse is identified.
Acceptable Use
You agree to use 21 Casino honestly, responsibly and in accordance with these terms. You must follow the instructions displayed on the website and use the games only through the interfaces and software made available by 21 Casino.
You must keep your account information accurate, protect your credentials and cooperate with reasonable security or verification requests. You must also take suitable precautions to ensure that no unauthorised person can use your device or account.
Prohibited Activities
You must not use 21 Casino to:
- Commit fraud, money laundering, theft or any other unlawful act.
- Use another person's identity, account, payment method or personal information without permission.
- Manipulate games, outcomes, promotions, payment systems or website functionality.
- Use bots, scripts, automated software, malware or technical methods intended to gain an unfair advantage.
- Interfere with the website, bypass security controls or attempt unauthorised access to systems or data.
- Harass staff, other customers or service providers, or submit abusive, threatening or deliberately misleading communications.
Suspected prohibited activity may be investigated and may result in restrictions, cancellation of transactions, account closure or referral to appropriate authorities where necessary.
Intellectual Property
The website, brand elements, text, graphics, software, game content and other materials supplied by 21 Casino are protected by applicable intellectual property rights. You may use them only for personal, non-commercial access to the service.
You must not copy, reproduce, modify, publish, distribute, reverse engineer, frame or commercially exploit any part of the service without prior written permission. Use of the 21 Casino name, logos or other branding is not permitted except as expressly authorised.
Limitation of Liability
21 Casino will take reasonable steps to provide a reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, technical faults, network issues, third-party services or circumstances outside reasonable control.
To the extent permitted by applicable law, 21 Casino is not responsible for losses arising from unauthorised access caused by your failure to protect account details, inaccurate information supplied by you, misuse of the service or interruptions beyond its reasonable control.
Nothing in these terms excludes or limits responsibility where doing so would not be lawful. You should maintain your own records of transactions and account activity.
Account Suspension
21 Casino may suspend, restrict or close an account where it reasonably considers that these terms have been breached, verification has not been completed, activity presents a security concern, or continued access may expose the service or its customers to risk.
During a review, deposits, withdrawals, bonuses and gameplay may be paused. Any remaining balance will be assessed in light of the circumstances, transaction history and applicable legal or security requirements. You must not open a new account to avoid a restriction.
Privacy
21 Casino collects and uses personal information to operate accounts, process transactions, provide customer support, conduct verification, maintain security and meet applicable obligations. Information may be shared with payment providers, identity checking services and other authorised service providers where necessary for these purposes.
Further details about data handling, cookies, retention and your rights are provided in the relevant privacy information made available on the website. You should read that information before registering.
Responsible Gambling
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. 21 Casino encourages customers to set personal limits, take regular breaks and monitor both time and spending.
If gambling stops feeling enjoyable or becomes difficult to control, use the available account restriction or self-exclusion tools and seek independent support. 21 Casino may apply additional safeguards where concerns about a customer's activity arise. Do not gamble when under the influence of alcohol or other substances.
Amendments
21 Casino may update these Terms and Conditions to reflect changes to the service, promotions, security processes or applicable requirements. The updated version will be published on the website with its effective date where appropriate.
Where changes materially affect your use of the service, reasonable notice may be provided. Your continued use after an update indicates acceptance of the revised terms. If you do not accept a change, you should stop using the service and contact 21 Casino about any outstanding account matter.
Contact Information
For questions about these Terms and Conditions, account access, verification, payments or responsible gambling features, contact the 21 Casino support team at [email protected]. Please include enough information for your enquiry to be identified, but do not send passwords or complete payment card details.
Customer communications may be reviewed for security, service quality and compliance purposes. We aim to handle enquiries clearly and within a reasonable timeframe.
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