21 Casino Terms & Conditions
These Terms and Conditions govern access to and use of the 21 Casino website, games, services and related features. By creating an account or using the platform, you confirm that you have read, understood and agreed to these terms.
Please review these terms carefully before using 21 Casino. If you do not agree with any provision, you must not register an account or continue to use the services.
Acceptance of Terms
These Terms and Conditions form a binding agreement between you and 21 Casino. They apply to all visitors, registered customers and users of the platform, including participation in casino games, promotional offers, deposits and withdrawals.
Additional rules may apply to individual games, promotions or payment methods. Where such rules conflict with these terms, the specific rules will apply to the relevant activity only. Your continued use of 21 Casino after an update has been published indicates acceptance of the revised terms.
Eligibility
21 Casino is intended only for individuals aged 18 or over. You must meet the minimum legal age applicable to you and must be permitted to use online casino services in your location.
You may not use the platform if access to online gambling is restricted or unlawful where you are located. 21 Casino may refuse access, request evidence of eligibility or close an account where age, location or legal eligibility cannot be confirmed.
Account Registration
You may need to create a personal account to access certain services. Information supplied during registration must be accurate, complete and kept up to date. You must not register using another person's identity or create multiple accounts without written permission from 21 Casino.
You are responsible for protecting your login details and for all activity carried out through your account. Notify 21 Casino promptly if you suspect unauthorised access, loss of credentials or any other security issue. Account details must not be sold, transferred or shared with another person.
Verification
21 Casino may conduct identity, age, address, payment and source of funds checks before or after account registration. You agree to provide documents or information that are reasonably required for these checks.
Documents must be genuine, current and readable. Processing times may vary depending on the information requested and the relevant payment or compliance checks. Until verification is completed, 21 Casino may limit deposits, gameplay, withdrawals or promotional access.
Deposits
Deposits must be made using a payment method held in your name or otherwise authorised for your use. 21 Casino may reject, reverse or review transactions that appear irregular, unauthorised or inconsistent with your account information.
You should deposit only funds that you can afford to lose. Payment providers may apply their own terms, fees or processing times. 21 Casino is not responsible for delays caused by a bank, card issuer, e-wallet provider or other external payment service.
Funds credited to your account are intended for play on the platform and may not be used for unlawful purposes. Where a deposit is reversed or charged back, 21 Casino may restrict the account and recover associated costs or outstanding balances.
Withdrawals
Withdrawal requests are subject to account verification, fraud prevention checks and any applicable game or promotional conditions. Withdrawals will generally be returned through an approved payment method connected to you, where that method is available.
You must provide accurate payment details and respond to reasonable requests for supporting information. A withdrawal may be delayed, cancelled or adjusted where there is evidence of a technical error, payment reversal, duplicate credit, breach of these terms or unresolved verification issue.
Any minimum or maximum transaction limits, processing times or applicable charges will be displayed where relevant. You remain responsible for checking that withdrawal information is correct before submitting a request.
Bonuses
Promotional offers are subject to the terms shown with each promotion, including eligibility requirements, expiry dates, wagering conditions, game contributions, maximum winnings or withdrawal restrictions. You should read those conditions before accepting an offer.
Unless expressly stated otherwise, only one promotion may be used in relation to a qualifying transaction. 21 Casino may withhold or remove bonus funds where an offer has been obtained through abuse, multiple accounts, misleading information or conduct designed to avoid the stated promotional conditions.
Any promotional balance, winnings or qualifying deposit may be removed if a technical error results in an incorrect award. Promotion terms do not override responsible gambling controls or account verification requirements.
Acceptable Use
You agree to use 21 Casino honestly, lawfully and in accordance with these terms. The platform must be accessed for personal entertainment and not as a service for another person, business or organisation.
- Keep registration and payment information accurate.
- Use only accounts and payment methods that you are authorised to use.
- Follow game instructions, promotional rules and security requirements.
- Respect the platform, its systems and other users.
- Report suspected errors, vulnerabilities or unauthorised activity promptly.
Prohibited Activities
The following activities are prohibited and may result in restrictions, suspension or account closure:
- Attempting to use 21 Casino while under the minimum age.
- Creating or controlling more than one account without approval.
- Using another person's account, identity, funds or payment instrument.
- Engaging in fraud, money laundering, payment abuse or other unlawful conduct.
- Manipulating games, exploiting software errors or interfering with platform security.
- Using automated systems, bots, scripts or software intended to gain an unfair advantage.
- Colluding with other users or attempting to influence game outcomes improperly.
- Using promotions in a manner inconsistent with their published purpose.
- Uploading malicious code or attempting to disrupt the availability of the platform.
Where prohibited conduct is suspected, 21 Casino may investigate, preserve relevant records and take proportionate action while the investigation is ongoing.
Intellectual Property
All content made available through 21 Casino, including text, graphics, logos, interface elements, software and game materials, is owned by or licensed to the relevant rights holder. It may be used only for personal, non-commercial access to the services.
You must not copy, modify, distribute, publish, reverse engineer, commercially exploit or create derivative works from platform content unless permission has been granted by the applicable rights holder. Nothing in these terms transfers intellectual property ownership to you.
Limitation of Liability
21 Casino aims to provide a reliable service but does not guarantee that the platform will always be available, uninterrupted, error-free or compatible with every device or connection. Planned maintenance, technical faults and events outside reasonable control may affect access.
You are responsible for your device, internet connection, security software and the accuracy of information submitted through the platform. To the extent permitted by applicable law, 21 Casino will not be responsible for losses arising from your failure to protect account credentials, misuse of the services or reliance on inaccurate information supplied by you.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.
Account Suspension
21 Casino may suspend, restrict or close an account where required to protect users, investigate suspected breaches, complete verification, address payment concerns or comply with applicable obligations. Temporary restrictions may remain in place while checks are completed.
If an account is closed, you may be asked to confirm payment details before any eligible balance is returned. Amounts connected with fraud, unauthorised activity, chargebacks, technical errors or a breach of these terms may be withheld or reviewed in accordance with applicable rules.
Privacy
21 Casino processes personal information for purposes including account administration, identity checks, payments, security, customer support, service improvement and responsible gambling controls. Personal information will be handled in accordance with the applicable privacy information provided on the platform.
You should ensure that information supplied to 21 Casino is accurate and notify the platform of material changes. Third-party payment providers and technology partners may process information under their own privacy terms where they are involved in delivering a service.
Responsible Gambling
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set limits that suit your circumstances and stop playing if gambling is causing concern.
- Decide how much time and money you can afford to spend before playing.
- Do not chase losses or gamble with borrowed money.
- Take regular breaks and avoid gambling when distressed, tired or under the influence of alcohol.
- Use available account limits, time-outs or self-exclusion tools where appropriate.
- Seek independent support if gambling no longer feels controlled or enjoyable.
21 Casino may apply protective measures where responsible gambling concerns arise. You may contact customer support to discuss available controls or account restrictions.
Amendments
21 Casino may revise these Terms and Conditions to reflect changes to the services, security measures, promotional practices or applicable requirements. The latest version will be made available on the platform.
Changes will take effect when published unless a different effective date is stated. If you do not accept an amendment, you must stop using the services and may contact 21 Casino regarding any eligible remaining balance.
Contact Information
For questions about these Terms and Conditions, account access, verification, payments or responsible gambling controls, contact 21 Casino through the customer support channels shown on the platform. You may also write to support@21casino-uk.online.
When contacting support, provide enough information for your query to be identified, but do not send payment passwords or other sensitive login credentials. 21 Casino may request additional information through appropriate verification procedures before discussing account-specific matters.
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